Shipping Policy
Shipping Policy
At LAPHILA ECO, we strive to ensure that your shopping experience is seamless and satisfying. Below is our detailed shipping policy for women’s underwear and hygienic products.
Processing Time
Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Order Confirmation: Once your order has been processed, you will receive a confirmation email with your order details and estimated delivery times.
Shipping Options & Rates
We offer the following shipping options:
United States
- Free standard shipping - first order of $99+
- Standard shipping - 7-10 business days
- Priority shipping - 3-5 business days
Canada
- Free standard shipping - first order of $99+
- Standard shipping - 7-10 business days
Europe
- Standard shipping - 5-7 business days
- Priority shipping - 3-5 business days
International Shipping
Delivery time varies depending on the destination, typically within 7-21 business days
Shipping costs are calculated at checkout based on your location.
Discreet Packaging
We understand the sensitive nature of our products, and your privacy is of utmost importance to us. All orders are shipped in **plain, unmarked packaging** without any mention of the contents or store name to ensure your purchase remains discreet.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to follow your package. Please allow 24-48 hours for the tracking information to update.
Shipping Restrictions
- Due to the intimate nature of our products, **we do not ship to P.O. boxes**.
- Certain regions or countries may have restrictions on the import of certain hygiene products. Customers are responsible for ensuring compliance with local regulations.
Customs, Duties, and Taxes (International Orders
- All international orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. **These fees are the responsibility of the customer**.
- We are not responsible for any delays caused by customs.
Undeliverable Packages
If a package is returned to us due to incorrect address information or failure to collect the package, we will contact you to arrange for reshipment. Additional shipping fees may apply.
Delivery Delays
We strive to meet the estimated delivery times, but there may be occasional delays due to factors beyond our control (such as weather, customs processing, etc.). In such cases, we will keep you informed of any delays.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.
Contact Us
If you have any questions regarding your shipment or need further assistance, feel free to contact our support team at philanthropy244@gmail.com.
Thank you for shopping with LAPHILA ECO