Return & exchange
Return and Exchange Policy
Thank you for shopping with us! We are committed to providing high-quality products and excellent customer service. Please read our return and exchange policy carefully to ensure your satisfaction.
Due to health and hygiene reasons, the following items are **non-returnable and non-exchangeable**:
- **Underwear** (including panties, briefs, thongs, and any other intimate wear)
- **Women’s Hygienic Products** (including but not limited to sanitary pads, tampons, menstrual cups, and related items)
We recommend reviewing the product descriptions, sizing guides, and customer reviews carefully before making a purchase to ensure the item meets your needs.
Due to health and hygiene reasons, the following items are **non-returnable and non-exchangeable**:
- **Underwear** (including panties, briefs, thongs, and any other intimate wear)
- **Women’s Hygienic Products** (including but not limited to sanitary pads, tampons, menstrual cups, and related items)
We recommend reviewing the product descriptions, sizing guides, and customer reviews carefully before making a purchase to ensure the item meets your needs.
We understand that sometimes things don't work out. For items that are eligible for returns or exchanges (excluding the non-returnable items listed above), please ensure the following conditions are met:
1. **Condition:** Items must be unworn, unwashed, and in their original condition with all tags attached.
2. **Packaging:** Items must be returned in their original packaging.
3. **Timeframe:** You must initiate the return or exchange within 30 days of the delivery date.
We understand that sometimes things don't work out. For items that are eligible for returns or exchanges (excluding the non-returnable items listed above), please ensure the following conditions are met:
1. **Condition:** Items must be unworn, unwashed, and in their original condition with all tags attached.
2. **Packaging:** Items must be returned in their original packaging.
3. **Timeframe:** You must initiate the return or exchange within 30 days of the delivery date.
Only eligible Items listed above can be exchanged for a different color/size, or a different style of equal or lesser value, refunded for a digital gift card, or refunded to the original payment method. Terms and Conditions may apply.
Only eligible Items listed above can be exchanged for a different color/size, or a different style of equal or lesser value, refunded for a digital gift card, or refunded to the original payment method. Terms and Conditions may apply.
For only eligible items listed above, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit in the form of a store gift card.
For only eligible items listed above, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit in the form of a store gift card.
All you need is the gift card number to use your credit. How you choose to use your credit or whether you choose to give your gift card number to a friend is up to you!
All you need is the gift card number to use your credit. How you choose to use your credit or whether you choose to give your gift card number to a friend is up to you!
Refunds and exchanges are accepted for only eligible items listed above.
1. **Contact Us:** Email our customer service team at Philanthropy244@gmail.com with your order number and details of the item(s) you wish to return or exchange.
2. **Approval:** Once your request is approved, we will provide you with a return authorization and detailed instructions on how to return the item.
3. **Shipping:** Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Refunds and exchanges are accepted for only eligible items listed above.
1. **Contact Us:** Email our customer service team at Philanthropy244@gmail.com with your order number and details of the item(s) you wish to return or exchange.
2. **Approval:** Once your request is approved, we will provide you with a return authorization and detailed instructions on how to return the item.
3. **Shipping:** Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
If you receive an item that is damaged or defective, please contact us immediately at Philanthropy244@gmail.com with photos and details of the issue. We will work with you to resolve the situation promptly.
If you receive an item that is damaged or defective, please contact us immediately at Philanthropy244@gmail.com with photos and details of the issue. We will work with you to resolve the situation promptly.
Please note that all sale items are final and cannot be returned or exchanged.
Please note that all sale items are final and cannot be returned or exchanged.
Due to health and hygiene reasons, the following items are **non-returnable and non-exchangeable**:
- **Underwear** (including panties, briefs, thongs, and any other intimate wear)
- **Women’s Hygienic Products** (including but not limited to sanitary pads, tampons, menstrual cups, and related items)
We recommend reviewing the product descriptions, sizing guides, and customer reviews carefully before making a purchase to ensure the item meets your needs.
Due to health and hygiene reasons, the following items are **non-returnable and non-exchangeable**:
- **Underwear** (including panties, briefs, thongs, and any other intimate wear)
- **Women’s Hygienic Products** (including but not limited to sanitary pads, tampons, menstrual cups, and related items)
We recommend reviewing the product descriptions, sizing guides, and customer reviews carefully before making a purchase to ensure the item meets your needs.